MY-SG40104T MY-SG43104T MY-SG50104T MY-SG55104T MY-SG58104T MY-SG65104T MY-SG70104T MY-SG32104T

MY-PAR999 MY-PS399T MY-PS506T MY-PS555T MY-PS505T MY-PS85T MY-PS82T

MY-PAR1000 MY-PAR777 MY-PS1015T MY-PS1225T MY-PS1205T

RF-N355LSS RF-N267LSS RF-N385LSS RF-N287LSS RF-N222LSS

MY-SF6QC250 MY-SF6QB150 MY-SGL5QS650SS MY-SF4QC250 MY-SF4QB150 MY-SF4QB140 MY-SF4QB100 MY-SDT223 MY-SM1000 MY-SF6QB100

MY-SGL5QJ550 MY-SGL5QS900 MY-SGL5QS650B

MY-FZ105L MY-FZ150L MY-FZ200L MY-FZ300L MY-FZ400L MY-FZ520L

MY-WM1311 MY-WM1215SS MY-WM1112 MY-WM1108 MY-WM9108 MY-WM8708 WM-1218

MY-SG40104T MY-SG43104T MY-SG50104T MY-SG55104T MY-SG58104T MY-SG65104T MY-SG70104T MY-SG32104T

MY-PAR999 MY-PS399T MY-PS506T MY-PS555T MY-PS505T MY-PS85T MY-PS82T

MY-PAR1000 MY-PAR777 MY-PS1015T MY-PS1225T MY-PS1205T

RF-N355LSS RF-N267LSS RF-N385LSS RF-N287LSS RF-N222LSS

MY-SF6QC250 MY-SF6QB150 MY-SGL5QS650SS MY-SF4QC250 MY-SF4QB150 MY-SF4QB140 MY-SF4QB100 MY-SDT223 MY-SM1000 MY-SF6QB100

MY-SGL5QJ550 MY-SGL5QS900 MY-SGL5QS650B

MY-FZ105L MY-FZ150L MY-FZ200L MY-FZ300L MY-FZ400L MY-FZ520L

MYSTIC Latinoamérica

Warranty

Internacional

FAQ

Frequently Asked Questions (FAQ)

Below are some common questions about Mystic products:

How do I validate my warranty?

1) The customer must get in touch with our Service Center for assistance and guidance.

Warranty Department Customer Service

2) The invoice will be asked for validation, being necessary that the customer describes in detail the damages observed in the equipment.

It must detail the damage presented by the equipment.

3) A case number will be assigned by the agent.

If it’s a “white line” product, the customer will receive a technical visit from an authorized center

If it’s a “brown line” product, the customer will be informed according to the location to which authorized center they can take the aforementioned equipment with the assigned case number and the respective invoice (or copy of the original invoice).

Service
Monday to Friday from 8:00 AM to 5:00 PM (GMT-5)
sac@mysticlatinoamerica.com

My equipment is already with the authorized center, now what? (brown line)

1) The authorized center will deliver proof (order, ticket, receipt) that it has received your equipment for repair.

2) The authorized center will review your equipment, present a diagnosis within 5 to 6 business days and, if applicable, inform the need for any replacement or repair.

3) If the equipment can be repaired, once the authorized center receives the spare part and repairs it, they’ll contact the customer so that it might be collected and repaired within the next 3 to 4 days.

4) If the equipment cannot be repaired, the authorized center will notify you that your case is being processed for a notice of exchange or replacement of the equipment. This process may take 8 to 12 business days. The customer must make the exchange at the store in which the purchase was made.

5) The authorized center then sends Mystic the repair report and the details of the delivery of the equipment to the customer.

6) This information is registered in the Mystic system.

When was the technical visit to the customer assigned? (white line - air conditioners)

1) You will receive a receipt number and an indication from the authorized center that will assist you.

2) The authorized center will contact the customer within the next 24 to 72 hours to arrange a technical visit date.

3) Once the authorized center has been visited, it is enough to carry out the repair in case of minor damage.

4) If there is a need for part replacement, the authorized center will request them from Mystic and will make a new visit to the customer to proceed with the repair.

5) In some cases, the authorized center takes the equipment and returns it to the customer’s home.

What if my equipment is still within the first 15 days of purchase? (Panama only)

1) The customer must attend the authorized center with the complete equipment and its box.

2) Send the invoice of the purchase.

3) Request a DIAGNOSIS, not a repair.

4) If the product’s “white line” or an air conditioning system, request a diagnostic visit to our Customer Service Center.

5) The authorized center must send us the diagnosis so that we can process the equipment replacement authorization note, which must be sent to the store within 5 to 8 business days.

6) The customer is notified that they can then stop by the store to make the exchange.

Important points to take into account in regards to the warranty:

1) The customer must always present the invoice to validate the warranty terms.

2) In the first 30 days after purchase, the customer is responsible for keeping all of the equipment boxes and packages.

3) Any exchange within the first 15 days must consist of the delivery of the complete equipment with its manuals and accessories.

4) Replacements are applicable only in factory damage cases, and not in cases of damage caused by the customer or the environment, such as incorrect handling of the equipment, misuse of the indications described in the manual of each product, impacts or falls, liquid substances on televisions , insects or rodents or other physical damage caused by a third party.

5) If the replacement is being made for a “white line” product, the customer must take it to the store to proceed.

6) Electrical fluctuations are not covered by the warranty.

split on/off

split inverter

fan

Warranty

Internacional

FAQ

Frequently Asked Questions (FAQ)

Warranty Department Customer Service

It must detail the damage presented by the equipment.

If it’s a “white line” product, the customer will receive a technical visit from an authorized center

If it’s a “brown line” product, the customer will be informed according to the location to which authorized center they can take the aforementioned equipment with the assigned case number and the respective invoice (or copy of the original invoice).

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Mystic Latinoamérica

Mystic Corporation SA

MY Warranty – International

MY Warranty – Brazil

split on/off

split inverter

fan

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